Privacy Policy (O-AGE)
Last updated: March 2, 2026
This Privacy Policy explains how O-AGE (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit, browse, or make a purchase from our website (the “Site”), or otherwise interact with our services (collectively, the “Services”).
“Personal information” means information that can identify you directly or indirectly. “You” refers to any visitor, customer, or other individual whose data we process.
By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. When we do, we will post the updated version on the Site and revise the “Last updated” date.
2) Personal information we collect
A) Information you provide to us
When you interact with our Services, you may provide information such as:
- Contact details: name, email address, phone number
- Shipping and billing details: address, city, country/region, postal code
- Order information: items purchased, order notes, returns/exchanges
- Account information (if you create an account): login details and preferences
- Customer support communications: messages, emails, and any details you choose to share with us
B) Information collected automatically
When you visit our Site, we (and our service providers) may automatically collect certain information, including:
- IP address and approximate location (derived from IP)
- device type, browser type, operating system
- pages viewed, clicks, scrolls, time spent, referral/exit pages
- interactions with checkout and cart features
This information is typically collected via cookies, pixels, and similar technologies.
C) Information from third parties
We may receive information from third parties that help us provide the Services, such as:
- Payment processors (to confirm payment status and prevent fraud)
- Shipping/fulfillment providers (to deliver your order)
- Analytics and advertising partners (to measure performance and improve marketing)
- WooCommerce/WordPress-related plugins and service providers you interact with through the Site
3) How we use your personal information
We use your information to:
A) Provide and operate the Services
- process orders, payments, shipping, returns, and refunds
- create and manage accounts (if applicable)
- send transactional notifications (order confirmations, shipping updates)
- provide customer service and handle support requests
B) Marketing and advertising
- send promotional emails or SMS (where you opt in)
- personalize your experience and improve our product offerings
- measure and improve marketing campaigns and website performance
C) Security and fraud prevention
- detect, prevent, and investigate suspicious activity
- protect accounts, payments, and the integrity of our Site
- comply with legal requirements and enforce our terms
D) Business operations and improvement
- analyze performance and improve Site functionality
- maintain records for accounting and compliance
- troubleshoot bugs and provide technical support
4) SMS marketing and messaging
If you opt in to receive SMS messages from O-AGE, we may send:
- order and delivery updates
- cart reminders (including abandoned checkout reminders)
- promotional messages (if you separately opt in where required)
We do not sell your phone number or SMS opt-in data. We may share it only with service providers that help deliver SMS messaging and operate our marketing tools.
Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by following the instructions included in the messages (for example, replying STOP, where supported).
5) Cookies and similar technologies
We use cookies and similar technologies to:
- enable core Site functionality (cart/session, checkout, preferences)
- remember choices and settings
- understand how the Site is used and improve performance
- support advertising/retargeting (where enabled)
You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
6) How we share personal information
We may share personal information with:
- Service providers that help run our business (hosting, analytics, payment processing, shipping, email/SMS tools, customer support)
- Advertising and analytics partners (where enabled) to measure and improve campaigns
- Professional advisors (legal, accounting) as needed
- Authorities or regulators if required by law, or to protect rights, safety, and prevent fraud
- Business transfer parties in the event of a merger, acquisition, restructuring, or sale of assets
We share only what is reasonably necessary for these purposes.
7) User-generated content (reviews and comments)
If you post reviews, comments, or other content publicly on our Site, that content may be visible to other visitors. Please avoid posting sensitive personal information in public areas.
8) Third-party websites and services
Our Site may include links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before providing information.
9) Children’s privacy
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.
10) Data retention and security
We retain personal information as long as needed to:
- fulfill orders and provide the Services
- comply with legal and accounting obligations
- resolve disputes and enforce agreements
We take reasonable measures to protect personal information, but no method of transmission or storage is fully secure.
11) Your privacy rights and choices
Depending on where you live, you may have rights such as:
- Access: request a copy of your personal information
- Correction: request corrections to inaccurate data
- Deletion: request deletion (subject to legal exceptions)
- Portability: request your data in a usable format (where applicable)
- Opt-out of marketing: unsubscribe from emails or opt out of SMS
- Restriction/objection: object to or restrict certain processing (where applicable)
To exercise your rights, contact us at support@o-age.com. We may need to verify your identity before fulfilling your request.
12) Contact us
O-AGE
Email: support@o-age.com
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States