Refund & Return Policy
At O-AGE, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Window
We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.
Return Conditions
To qualify for a refund, the following conditions must be met:
- The product must be in its original condition, unused or gently used.
- The product must be returned in its original packaging, including all accessories (controller, straps, cable, carry case).
- You must provide proof of purchase (order confirmation email or order number).
How to Initiate a Return
To start the return process, please contact us at support@o-age.com with:
- Your order number
- The reason for the return
- A photo of the product and packaging (if applicable)
Our team will respond within 24–48 hours with return instructions and a return shipping address.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exceptions
The following items or situations are not eligible for a return or refund:
- EXCEPTIONS : e.g. Products that have been damaged through misuse, Products returned after the return window, Items without original packaging
Shipping Costs
- Original shipping is free and non-refundable.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at support@o-age.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
For any questions regarding our refund policy, please contact support@o-age.com.